Privacy policy
Who is responsible for your data
The data controller is SB Renov SARL-S (trade name Handyman Luxembourg), 11 Rue des Trois Cantons, L-8399 Windhof, Luxembourg — [email protected].
What data we collect
When you contact us or send a form: your name, phone number, email address, town, the description of your request and any photos or documents you send.
When you visit the website, our hosting provider automatically processes technical data (such as IP address and browser type) to deliver the pages and protect the site against abuse.
Why we use it
- To answer your request and prepare a quote (pre-contractual measures)
- To carry out the work and invoice it (contract)
- To meet our accounting and legal obligations (legal obligation)
- To protect the website against spam and abuse (legitimate interest)
Who receives it
Your data is only used by our team and, where needed for your job, by the tradespeople working on it. Technical service providers (website hosting and email delivery) process data on our behalf. We never sell your data.
How long we keep it
Requests that do not lead to a job are deleted after 2 years. Invoices and related data are kept for 10 years, as required by Luxembourg accounting law.
Cookies
This website does not use advertising or tracking cookies. Only technically necessary data is processed, for example to protect the forms against spam.
Your rights
You can ask to access, correct or delete your data, restrict or object to its use, or receive it in a portable format, by writing to [email protected]. You can also lodge a complaint with the Commission nationale pour la protection des données (CNPD), cnpd.public.lu.
Last updated: 29 September 2026